FREQUENTLY ASKED QUESTIONS
How do I adjust my order?
If you ordered a wrong size, input the wrong address, or notice any other mistakes regarding your order, let us know as soon as possible and we'll do our best to adjust it for you! If your package has already shipped, we can no longer amend the order.
How long does shipping generally take within the United States?
All Pieces Are Made To Order and Manufactured In The Heart Of Down Town Los Angeles.
Due to High and Consistent Demands, Manufacturing Times Can Take up to 8 Business Days, Plus Designated Shipping Times, Calculated at Checkout.
Upon Purchase, You Will Receive A Confirmation Email For Your Order, As well As A Separate Email With Tracking Information Included, Upon Completion Of Your Order.
***For Any And All Shipping Concerns, Please Send Us An Email Through The 'Contact Us' Page With Your Order Number, & We Will Promptly Reply To Your Inquiry.***
Why hasn't my order shipped yet?
Orders typically ship within 7-14 business days. If, for any other reason we have not been able to ship your order in that time, we will contact you via email and let you know. Please be sure to check your spam folder!
How do I track my order?
Once your order has been shipped, you will receive an email with tracking information. Please allow at least 48 hours for the tracking to update.
What do I do if my order is missing? (INTERNATIONAL)
For international shipments, contact your local post office first and ask if they are holding the package for you due to customs. Otherwise, visit the 'Contact Us' page as soon as possible and send an email with your order number. Please note that we are not responsible for stolen packages once they have been delivered to the address that has been provided to us.
Will my package be charged additional import or custom charges for international shipping?
Certain countries charge customs fee depending on the worth of the goods in the package. Please note that we do not cover the customs fee. If you refuse to pay customs, we can only issue a refund for your order once the package has been returned back to us. Sometimes it takes 1-2 months to retrieve the package back from USPS.
How long does a Tekton payout take?
Royalties can take a 1-3 weeks after sale is made.
For more info on submitting a custom art piece, please send us an email through the 'Contact Us' page.
What payment options do you accept?
We currently accept Visa, Paypal, Mastercard, & American Express, Apple Pay, Cash and Zelle.
Can I get a price adjustment if I purchased before a new sale?
There will be no price adjustments for any items that go on sale at a later date of your purchase.
How do I cancel my order?
We are unable to cancel or adjust orders due to high volumes.
All Sales Are Final Unless Product Is Received Damaged or Lost During Shipping
Please see 'Our Guarantee' page for more info on what to do if this happened to you.
I would love to collaborate with you, are you looking for models?
Please send any introductions to the 'Contact Us' page along with your portfolio, IG username and contact information.